solutions showcase flexibility

our flexible product provides many solutions

DACS (Documentation, Accountability and Communication System) is the flagship product of IDESolutions can be adapted to provide numerous solutions for organizations needing enhanced documentation, accountability, and communication.

Some examples include...

  • Helpdesk Management
  • Flood Plain Documentation
  • Emergency Fleet Maintenance

Can you think of more? We can outfit DACS to meet your requirements.

solutions for you adaptability

one product... many solutions
DACS (Documentation, Accountability and Communication System)

DACS is the product, the solutions it provides are limited to your imagination.

How can one product provide flexible solutions?

Many external needs of an organization require quick and reliable communication backed by accountability and documentation of the process from beginning to resolution. Our team encounters this daily as we provide service to our customers.

DACS has provided reliable communication between our service customers and our support staff for over 6 years. The logical extension of this was to bring the tried and true methods of documentation, communication, and accountability into other arenas by overlaying solution interfaces. Interfaces can be used to collect data that is specific to your needs.

DACS can also provide an easy link for your customers to contact you and document all steps in the process toward resolution.

DACS - Professional Process Management Documentation - Accountability - Communication System

A completely new system enhancing existing business processes.
  • Documentation
    • DACS records all conversations and items related to conversations allowing users to easily access historical information quickly.
  • Accountability
    • DACS stores information allowing manager to quickly see time spent on projects, key participants, and conversation response time.
  • Communication
    • DACS informs users of updates that require their attention via email and alarm. DACS allows for easy workgroup collaboration on distinct problems or tasks using work queues that the DACS support team assists you in building.